Privacy Policy

Last Updated: October 2026

Welcome to Traverse Yatra. We respect your privacy and are committed to protecting the personal information you share with us while using our website, services, and travel booking facilities.

This Privacy Policy explains how Traverse Yatra collects, uses, stores, and protects your information when you visit our website, submit an enquiry, request a quotation, make a booking, or communicate with us.

By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.

1. About Traverse Yatra

Traverse Yatra is a travel company based in Siliguri, West Bengal, providing travel planning and booking services including tour packages, hotel bookings, transportation, sightseeing, customized holidays, trekking, bike tours, and other travel-related services.

Our website may allow customers to submit enquiries, request quotations, communicate with our team, and make or enquire about travel bookings.

2. Information We Collect

Depending on the service you request, we may collect information such as:

Full name
Mobile number
Email address
Residential or communication address
Travel dates
Number of travellers
Destination preferences
Hotel and transportation preferences
Identity or travel documents where required for bookings or permits
Payment and transaction-related information
Special travel requirements voluntarily provided by you
Information contained in your communication with our team

We only request information that is reasonably necessary to provide or arrange the requested travel services.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through cookies, analytics tools, or similar technologies.

This may include:

IP address
Browser type
Device type
Operating system
Pages visited
Approximate website usage information
Date and time of website visits
Referring website or source

This information helps us understand how visitors use our website and improve our website, services, and marketing.

4. How We Use Your Information

Traverse Yatra may use the information collected to:

Respond to travel enquiries
Prepare customized tour quotations
Create and manage bookings
Arrange hotels and accommodations
Arrange transportation and sightseeing
Process applicable permits
Communicate booking updates
Confirm payments and transactions
Provide customer support
Improve our website and services
Understand customer requirements
Send relevant travel-related communications
Prevent fraudulent or unauthorized activities
Comply with applicable legal and regulatory requirements

We will not use your information for purposes unrelated to the service or enquiry without a lawful basis or appropriate permission where required.

5. Sharing Information with Service Providers

To provide your requested travel services, we may need to share relevant information with third-party service providers such as:

Hotels and resorts
Transportation providers
Drivers
Local travel partners
Permit authorities
Airlines, railways, or ticketing partners
Payment service providers
Other suppliers involved in your confirmed travel arrangements

Only information reasonably necessary for providing the relevant service will be shared wherever practical.

6. Payment Information

Payments may be processed through third-party payment gateways, banks, or other authorized payment service providers.

Traverse Yatra generally does not require customers to share complete card, banking, or other sensitive payment credentials with our team through unsecured communication channels.

Customers should never share passwords, PINs, OTPs, CVVs, or other confidential banking credentials with anyone claiming to represent Traverse Yatra.

7. Cookies

Our website may use cookies and similar technologies to improve website functionality and understand visitor behaviour.

Cookies may help us:

Remember preferences
Improve website performance
Understand website traffic
Analyze visitor behaviour
Improve marketing and advertising
Provide a better browsing experience

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

8. Analytics & Advertising

Traverse Yatra may use third-party analytics and advertising platforms to understand website traffic, measure marketing performance, and show relevant travel-related advertisements.

These platforms may use cookies, pixels, or similar technologies in accordance with their own privacy policies.

Examples may include website analytics, search advertising, social media advertising, and lead-generation platforms.

9. WhatsApp, Email & Other Communication

When you contact Traverse Yatra through WhatsApp, email, telephone, website forms, social media, or other communication channels, we may retain relevant communication details to respond to your enquiry and manage your booking.

If you request information about a tour package, we may use your contact details to send the requested quotation, itinerary, booking information, or related travel updates.

10. Marketing Communications

Where permitted by applicable law, Traverse Yatra may send customers information about:

New tour packages
Travel offers
Seasonal packages
Destination updates
Special promotions
Travel services

You may request to stop receiving promotional communications at any time by contacting us or using an available unsubscribe option.

Service-related communications, such as booking confirmations, payment information, itinerary updates, or important travel notifications, may still be sent where necessary.

11. Protection of Your Information

Traverse Yatra takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Therefore, while we make reasonable efforts to protect your information, we cannot guarantee absolute security.

12. Data Retention

We may retain personal information for as long as reasonably necessary to:

Provide requested services
Maintain booking and transaction records
Handle customer support
Meet legal, accounting, tax, or regulatory requirements
Resolve disputes
Protect our legal rights
Prevent fraud or misuse

When information is no longer required, it may be deleted, anonymized, or securely disposed of where appropriate.

13. Third-Party Websites

Our website may contain links to third-party websites, booking platforms, payment services, social media platforms, hotels, or other external websites.

Traverse Yatra is not responsible for the privacy practices, security, content, or policies of third-party websites.

Customers are encouraged to review the privacy policies of external websites before providing personal information.

14. Children's Privacy

Our services are generally intended for adults and families making travel arrangements.

We do not knowingly collect personal information from children for independent marketing purposes. Where information about a minor is required for a legitimate travel booking, it should be provided by a parent, guardian, or authorized adult.

15. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

Request access to information we hold about you
Request correction of inaccurate information
Request deletion where legally permissible
Withdraw consent where applicable
Opt out of promotional communications
Ask questions about how your information is being used

To make a privacy-related request, please contact Traverse Yatra using the contact details provided below.

16. Changes to This Privacy Policy

Traverse Yatra may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements, or privacy practices.

Any updated version will be published on this page with the revised “Last Updated” date.

We encourage visitors and customers to review this page periodically.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact us.

Traverse Yatra
Champasari Ice Factory Road
Siliguri, West Bengal – 734003, India

Phone: +91 62978 78810
Website: www.traverseyatra.com

For privacy-related enquiries, please mention “Privacy Policy” in the subject or message so that your request can be directed to the appropriate team.

18. Consent

By using the Traverse Yatra website, submitting an enquiry, or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described above, subject to applicable law.

Traverse Yatra – Your Travel Partner for Sikkim, Darjeeling & Beyond.